7 Steps for Crisis Management
Crises can arise at any moment. I recently heard about a company holiday party that went afoul, ending with an older female employee doing some pretty inappropriate things with a younger (and very drunk) male coworker – and taking pictures! Needless to say, the pictures got out, the clueless male, now sober, was ticked. And things went from there.
Whatever your crisis situation, The Forbes Group, a 20-year-old strategic management consulting firm, recommends organizations adopt a seven-step crisis management formula:
- Define the scope of the crisis.
- Establish unified response.
- Create a central information service.
- Act promptly.
- Establish media response policy.
- Document everything.
- Conduct a post-crisis review
And for thoughts about dealing with internal conflict and crisis, see my Super Human Conflict Resolution post.
